Support Center
Help with running records, Apple Health, and rewards.
Get started
Download Paceful
Paceful is available on iOS. Android is currently available in the United States.
Create an account
Open Paceful and follow the in-app sign-up flow with a valid email address.
Running and rewards
What is Paceful?
Paceful is a running app that combines run tracking, community features, and rewards to help you keep running consistently.
Where can my running records come from?
Paceful supports Apple Health. Records from apps and GPS-enabled watches that sync to Apple Health can be synchronized with Paceful through Apple Health.
How do rewards work?
Eligible running records can earn Gold or Volt. Gold can also be earned through challenges, cheering for nearby runners, daily check-ins, and inviting friends. Gold and Volt can be used for raffle entries and product redemption.
Troubleshooting
Apple Health records are missing
Confirm that Paceful can read Health data before checking the app that recorded the run.
- On iPhone, open Settings, then Health, Data Access & Devices, and Paceful.
- Turn on all categories for Paceful.
- Confirm that your running app or watch is sending records to Apple Health.
- External apps can take 1–5 minutes to transfer data to Apple Health.
A run or reward does not appear
First confirm that the completed run is visible in Paceful or Apple Health.
- Review the reward rules for Gold, Volt, raffles, and exchanges.
- If the run was recorded with an external app or watch, confirm that it appears in Apple Health.
- Contact support with the account email and a short description of the issue if it continues.
Apple Health sync guide
Follow the complete Apple Health and external app connection steps.
Contact support
For account, record, Apple Health, or reward questions not covered here, email us at
support@xcrew.us